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TrailHopper – Terms & Conditions & Duty of Care
At TrailHopper, your safety, enjoyment, and comfort are our priority. As alcohol is involved on our hop-on, hop-off winery tours, we have a legal duty of care to take reasonable steps to ensure the safety of all passengers, our drivers, our winery partners, and the wider public.
Please read the following information carefully. By making a booking with TrailHopper, the lead passenger confirms that they have read, understood, and agree to these Terms & Conditions on behalf of all passengers in their booking.
Our Golden Rules for a Great Hop-On, Hop-Off Tour
Health & Government Requirements
TrailHopper reserves the right to implement health, safety, or government-mandated measures at any time. Passengers agree to comply with any lawful directions provided by TrailHopper staff or venue partners.
TrailHopper tours are not “booze cruises.”
Many wineries now operate with seated tastings and limited capacity, which means some venues require advance bookings for TrailHopper guests.
Some venues require Essential bookings, while others are Recommended
Tasting fees, food options, and booking requirements vary by venue and region
Each winery operates independently and may refuse service at their discretion
To help you plan your day, each TrailHopper tour has its own Information Pack, which includes:
Full timetable
Venue details
Booking requirements
Tasting fees and food options
Please refer to the Information Pack for your specific tour:
Barossa Valley Tours – [Download the Barossa Valley Information Pack]
McLaren Vale North Tours – [Download the McLaren Vale North Information Pack]
McLaren Vale South Tours – [Download the McLaren Vale South Information Pack]
Adelaide Hills Tours – [Download the Adelaide Hills Information Pack]
Your Information Pack is also provided after booking and is available on each tour’s product page.
TrailHopper operates to a fixed timetable, similar to public transport.
Large group bookings require additional planning.
Groups of 7 or more operate on a structured format consisting of:
Two (2) pre-booked group winery tastings (1 hour each)
One (1) pre-booked long lunch (2 hours)
Before booking, large groups must review our Large Group Bookings page and contact our office to discuss requirements.
📞 Phone: +61 422 319 123
Cancellations made 48 hours or more prior to departure are eligible for a full credit or transfer to another tour date.
No refunds or discounts are provided for non-attendance or change of mind.
Minimum passenger numbers are required to operate tours. TrailHopper reserves the right to cancel or reschedule services if minimum numbers are not met. Where possible, maximum notice will be provided.
TrailHopper will make all reasonable efforts to operate according to published timetables. However, we reserve the right to amend routes, timetables, pricing, or itineraries due to:
Road, weather, or traffic conditions
Events or peak-period congestion
Group size, behaviour, or safety considerations
Passengers may only embark and disembark at designated TrailHopper stops.
A befouling fee of $200 applies if a passenger is physically ill onboard. This fee may increase if the vehicle requires commercial cleaning or is taken out of service.
Cleaning or damage fees may apply for spills, excessive mess, or damage to the vehicle.
Any threatening, abusive, or unsafe behaviour may result in immediate tour termination and removal from the vehicle. Matters may be reported to authorities where appropriate.
Smoking: Smoking is not permitted on any TrailHopper buses. This is prohibited under South Australian law.
Hens & Bucks Tours: TrailHopper does not accept bookings for hens or bucks parties.
Mobility: Unfortunately, we are unable to cater for immobile passengers.
Child Seats: Child seats are not required on our 20-seat or larger buses, as they are classified as public transport vehicles.
Tasting Fees: Some cellar doors may charge tasting fees, often waived upon wine purchase.
Our preference is that all bookings are made and paid for via our website before travel.TrailHopper accepts no responsibility for lost or damaged personal belongings.
If you believe you have left an item onboard, please contact us with:
Booking number
Tour date and region
Description of the item
Best contact details
Lost property is returned to the depot when vehicles return from service, which may take several days.
TrailHopper recommends all passengers hold appropriate personal travel insurance covering illness, injury, loss or damage to belongings, or inability to travel on the confirmed date.
By completing a booking, the lead passenger confirms that they have read, understood, and agree to TrailHopper’s Terms & Conditions and Duty of Care on behalf of all passengers in their booking.