Our ‘Golden Rules’ for a Great Hop On, Hop Off Tour
In anticipation of your upcoming tour we need to emphasize our ‘Golden Rules’ to help you get the most out of your day. Please read these carefully and if you’re organising on behalf of a group, please share or convey to the others.
Golden Rule #1 – Our Duty of Care and Passenger Code of Conduct
Obviously our tours involve alcohol, and sometimes a very small minority of passengers may have the wrong idea about what is appropriate behaviour on our winery tours! So here are the facts:
- This is not a ‘booze cruise’ (aka an opportunity to drink as much as possible).
- We follow strict duty of care protocols that may result in a person’s tour being stopped and removal of the offending passenger in the event of intoxication or disrespectful behavior.
- All passengers must read and sign our duty of care agreement prior to embarkation of their tour. You can view the agreement here.
- Our bus is not licensed to drink alcohol onboard
- You need to include food and water in your planning
So please, if this is not what you expected when you purchased your tickets, or you’re pretty sure some of your group won’t be able to adhere, that’s OK – just contact us for a full refund, no questions asked.
Golden Rule #2 – Maximum Group Sizes Hopping Off and the Tour Format for Large Groups (7+ Guests)
As we do not have bookings in place with wineries, we are not able to let everyone on the bus hop off at the same time. Typically a maximum of 6-8 passengers can hop off simultaneously – which means we need everyone to be flexible and co-operative! We’ve been doing this for a while and are pretty good at juggling things around to ensure everyone sees their desired wineries.
For all large groups (7+) the tour format is slightly different and consists of 2 x pre-booked group winery tastings (1 hour each), followed by a pre-booked long leisurely lunch (2 hours) to finish off the day. Those groups are in addition to our maximum of 6-8 passengers alighting at one time, and must be booked in by phone to arrange their tour. Please ensure you have read our Large Groups page so you understand how it works on TrailHopper, and then please call the office on 08 8271 4485 so we can discuss your requirements and help you plan your day. As there is a bit more planning involved with large groups, we know you’ll appreciate the help our friendly staff provide.
Golden Rule #3 – How to Read Your Timetable
Our timetables work beautifully, but they can be a bit tricky. Here’s what you need to know:
- Our system allows for a maximum potential for 4 x 1 hour stops, of your choice. If you have a long lunch at a winery (ie you take 2 hours), then you’ll have 3 stops in total.
- Visit venues in the order of the timetable (ie top-down, not bottom-up) to maximise your number of stops.
- The last column of times are the final pick up times for those venues.
- Here are the latest timetables for: Barossa Valley; McLaren Vale; and Hahndorf & Hills
Golden Rule #4 – Booking Winery Lunches the TrailHopper Way
For those who planning a winery lunch, here’s our advice:
- Bookings are essential, with the more notice the better.
- Take your time and enjoy it! Give yourselves a double-stop (ie 2 hours) to fully appreciate it.
- If you can only spare the 1 hour stop, when booking be sure to tell them you’re with TrailHopper, the exact time you’re arriving, and how long you have.
- Re-iterate all of the above to your waitperson upon arrival. Get your order in asap, then go and do some wine tasting!
That’s it! We truly hope this information helps make your day a memorable one, and we can’t wait to have you aboard.
PS – For a full list of our T&Cs please click here.