Our ‘Golden Rules’ for a Great Hop On, Hop Off Tour
In anticipation of your upcoming tour we need to emphasize our ‘Golden Rules’ to help you get the most out of your day. Please read these carefully and if you’re organising on behalf of a group, please share or convey to the others.
Golden Rule #1 – Our Duty of Care and Passenger Code of Conduct
Obviously our tours involve alcohol, and sometimes a very small minority of passengers may have the wrong idea about what is appropriate behaviour on our winery tours! So here are the facts:
- This is not a ‘booze cruise’ and our bus is not licensed (aka an opportunity to drink as much as possible).
- We follow strict duty of care protocols that may result in a person’s tour being stopped and removal of the offending passenger in the event of intoxication or disrespectful behavior.
- All passengers must read and sign our duty of care agreement prior to embarkation of their tour. You can view the agreement here.
- You need to include food and water in your planning
So please, if this is not what you expected when you purchased your tickets, or you’re pretty sure some of your group won’t be able to adhere, that’s OK – just contact us for a full refund, no questions asked.
Golden Rule #2 – Bookings are now required at most venues for all group sizes
Covid-19 has changed how most wineries operate, which now means many of them have seating and capacity restrictions, so for most wineries bookings are now essential for all visitors including TrailHopper guests. You’ll find which wineries require bookings in the ‘Deals and Fees’ section.
Golden Rule #3 – Covid 19 Policies Onboard TrailHopper Buses
During this time we ask our clients and staff to help in maintaining a clean, healthy and safe environment by following the below:
- Using the hand sanitizer provided on the bus
- Practicing social distancing where possible
- You must sit in the same seat for the duration of the tour
- Staying at home if you feel unwell
- Not attending the tour if you have travelled from overseas in the last 14 days
- Not attending the tour if you have been in direct contact with a confirmed case of Coronavirus in the last 14 days
- Not attending the tour if you are living with someone in self isolation
Golden Rule #4 – How to Read Your Timetable
Our timetables work beautifully, but they can be a bit tricky. Here’s what you need to know:
- Our system allows for a maximum potential for 4 x 1 hour stops, of your choice. If you have a long lunch at a winery (ie you take 2 hours), then you’ll have 3 stops in total.
- Visit venues in the order of the timetable (ie top-down, not bottom-up) to maximise your number of stops.
- The last column of times are the final pick up times for those venues.
- Here are the latest timetables for: Barossa Valley; McLaren Vale; and Hahndorf & Hills
That’s it! We truly hope this information helps make your day a memorable one, and we can’t wait to have you aboard.
PS – For a full list of our T&Cs please click here.