Terms & Conditions

Itinerary

Trail Hopper Pty Ltd will make all efforts to adhere to the stated timetable, however Trail Hopper Pty Ltd reserves the right to amend prices or itinerary, (i.e. alter travel routes or itinerary) due to road, weather or traffic conditions; or if required by the size, behaviour or other condition of the group(s). Please allow additional travel time during peak periods and events.

Please be aware that while we would like to cater for your every need, we can only let visitors embark and disembark at the pre-determined stops along the circuit.

Standard CBD departure is from the Stamford Plaza Hotel (150 North Terrace).

Safety, Alcohol and General behaviour

Passengers are not permitted to place any part of their body outside the vehicle, whilst the vehicle is moving.

We encourage responsible behaviour, particularly when passengers have been consuming alcohol before they board the bus.

During a wine tour we recommend that you drink plenty of water between each winery.

The consumption of alcohol in vehicles is illegal without the appropriate liquor license. As Trail Hopper Pty Ltd vehicles are not licensed for liquor, no consumption or the carrying of open alcohol containers is permitted on buses.

The carrying of wine/alcohol purchased during a tour is exempt. Bottles or cans purchased during a tour must be sealed for the entire duration of the tour. The driver has the right to terminate a tour if alcohol consumption or unruly behaviour occurs on the bus.
No opened alcoholic beverages from other venues are permitted into Cellar doors or on winery grounds.

Trail Hopper Pty Ltd reserves the right to decline any intoxicated passengers to board the bus. This also applies to wineries who may decline entrance to their premises. The driver may terminate the tour and/or remove individual/s from the bus.

Large Groups (7+)

  • For groups of 7, before you book it is essential you read our Large Groups page, and then contact our friendly office staff to discuss your requirements – Ph 8271 4485.

Planning

To get the most out of your day, we recommend you plan your day in advance. Trail Hopper Pty Ltd provides detailed information about the venues on the tours, including the timetable to be followed on the day.

Please do not forget to bring water, hat, sunscreen, comfortable walking shoes and clothing, rain jacket, insect repellent and camera.

Payment Options

Our preference is that all bookings are made and paid for via our website before travel.

For your convenience all of our drivers will accept the major credit cards, including MasterCard, Visa, Diners and American Express on the bus (subject to seating availability).

Cancellation Policy

  • For any cancellations 48 hours’ prior a full credit/transfer will be given for another preferred tour date.
  • Regrettably, no refunds or discounts given for non-attendees or change of mind – transfer to another day may be accepted with prior approval by management if notice given.
  • Minimum bookings are required to operate. Trail Hopper Pty Ltd reserves the right to change, cancel or re-allocate tickets to subsequent tours. Maximum possible notice will be given in this instance however it may be less than 24 hours.

Hens and Bucks Tours

Regrettably, Trail Hopper Pty Ltd does not accept bookings for Hens and Bucks tours. This is in line with the policies of most wineries.

Befouling / Cleaning / Damages

A befouling fee will apply to passengers who cannot control bodily functions.

Passengers are requested to remove any rubbish from the bus or place in bin supplied at the door.
A cleaning fee will apply if passengers spill drinks / food or leave rubbish behind for the driver to clean up. Please respect the condition of the bus for the next passengers.

Passengers are reminded that any unacceptable behaviour, i.e.  verbal abuse or bodily harm, will be treated strictly in accordance of the law; damage fees will apply.

The driver reserves the right to terminate a tour, if any actions are deemed threatening or dangerous to the driver or other passengers. The driver is authorised to have an unruly passenger who is threatening or placing the driver or passengers in a dangerous situation removed. The matter may be reported to the Police or relevant authority if deemed necessary by the driver or management.

The befouling fee is generally $100, but may increase if the vehicle is likely to be out of commission for a considerable time. Similarly Trail Hopper Pty Ltd may contact you to recover any cost for commercial cleaning or repairs where damage to a vehicle is caused by you or one of your guests.

Smoking

No smoking is permitted on any of our buses. It is against the law in South Australia to smoke in Public Transport Vehicles.

Tasting Fees

Some cellar doors may charge a tasting fee, usually waived upon purchase of wine. We will endeavour to communicate these to you in advance.

Mobility Options

Unfortunately we are unable to cater for immobility passengers.

Child Seats

All our 13 seat or larger buses are deemed as public transport vehicles and therefore child seats are not required.
If you prefer the usage of a child seat you need to bring your own, as Trail Hopper Pty Ltd does not provide child seats.

Please note that no personal items can be kept on the bus between transfers – unless prior arrangement – and we ask our customers to take all their belongings, including child seats, when leaving the vehicle.

Injury & Lost Property

Trail Hopper Pty Ltd accepts no responsibility for any loss or damage to personal belongings or luggage or for any injury or loss of any type whilst on tour (please read section ‘Lost Property Procedure’ below for more information).

Trail Hopper Pty Ltd recommend that all passengers have personal travel insurance to cover loss or damage to property, illness, injury or not being able to travel on the confirmed date of departure.

Lost Property Procedure

If you have lost items on the bus, please contact our operators immediately. In order for us to find your item we need accurate information – if possible please provide the following details:

  • The booking number
  • The bus type, or driver’s name
  • Date and region of tour
  • Addresses of pick up and venues visited
  • Description of the lost item
  • Best contact number or email

The more information we have the easier it is for us to find your lost item. Our drivers bring in items they find on the bus whenever they head to the depot – which can be a few days after your transfer.

If you have lost a smart phone, it has been proven that phones can be easily located if you have installed a GPS App.